Moving Mountains leads the way with next level client communications
Moving Mountains provides training to support Māori and Pacifika people into employment across the Bay of Plenty and Waikato. The organisation offers CV and employment preparation courses, driving license and endorsement training, and certification programmes such as SiteSafe. With text messaging proving to be the most effective channel of communication for their client base, Moving Mountains has introduced School-links to ensure that the message gets through.
Moving Mountains was allocated Capability and Resilience funding, released to ensure that organisations could continue to deliver necessary services as part of New Zealand’s COVID19 response and recovery. Moving Mountains wanted to develop stronger IT infrastructure to improve record keeping and communication with clients. They opted for ‘edge’, a school management system platform that suited their training provider delivery model, but one important feature was missing.
Manager and Director Nouha Tavita explains, “We needed to be able to send text messages. Some of our clients don’t have iPads or computers but they all have smart phones.” edge put Nouha in touch with their communication partner School-links, “They were wonderful to deal with and Kim set me up in no time.”
Nouha now uses School-links as her go-to communication platform, “Before School-links we would be setting up email and text groups manually but that leaves you open to data entry errors. Now our data in edge automatically syncs with School-links and I can go to one screen and send both emails and texts. It makes life easy.”
As well as administrative communications such as enrolment information, Moving Mountains uses text messaging to send out teaching and learning activities, “We set activities up using SurveyMonkey and send out the links via text. We get a far better response rate than via email because so many more of our clients have phones than computers.”
School-links has also proven itself during the COVID19 level changes as courses have been cancelled and postponed, “I appreciate having easy to access to an audit trail and that School-links supports two-way messaging. We are always happy to hear back from our clients.”